Refund Policy

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At weareplantbased.com, we take pride in the quality of our plant-based products and want you to be happy with your purchase. Please read our refund and returns policy carefully.

Returns eligibility

Due to the nature of our products (personal care, hygiene, and cosmetic items), we can only accept returns or exchanges under the following conditions:

✅ The item is unopened, unused, and in its original packaging.
✅ You contact us within 14 days of receiving your order.

We are unable to accept returns of opened or used products for hygiene reasons, unless the product is faulty.

Damaged, faulty, or incorrect items

If your item arrives damaged, faulty, or incorrect, please email us at info@weareplantbased.com within 7 days of delivery.

• Include your order number, a description of the issue, and clear photos where possible.

• We will offer a replacement or full refund (including original shipping costs) where appropriate.

How to return an item

If your return is approved:

• We will provide instructions on where to send your return.

• You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked service, as we cannot guarantee receipt of returned items.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome.

• Approved refunds will be processed to your original payment method within 5-10 business days.

• Original shipping charges (if any) are non-refundable, except in cases of faulty, damaged, or incorrect items.

Non-returnable items

❌ We cannot accept returns on:

• Used or opened items

• Sale or clearance items

• Gift cards

Contact us

If you have any questions about returns or refunds, please contact us at:
📧 info@weareplantbased.com
📍 9 Azalea Court, Bridle Path, Woodford Green, IG8 9LX, United Kingdom